Terms of Service

REQUEST SERVICE

*By submitting, I acknowledge that my email and phone number are the best way to reach me.

HVAC Terms Of Service Plumbing Terms Of Service

Terms of Service – HVAC Membership

1. These Terms of Service, along with the Customer Enrollment Form, constitute the plan holder’s (you, your), entire Cool Club Maintenance Membership (Agreement), with Crawford Services, Inc. (we, us, our). If you have any questions, please contact us at Fort Worth: 1-817-921-0229 or Dallas: 1-214-271-8800.

2. You can call our 24-hour contractor hotline at Fort Worth: 1-817-921-0229 or Dallas: 1-214-271-8800 to schedule an appointment for a technician to come to the address listed on your Customer Enrollment Form (Address). Technicians must have safe and clear access to, and safe working conditions at and around the work area.

3. This Agreement covers only the equipment (Equipment) and plan type (Plan) listed on the Customer Enrollment Form at the Address.

4. You will receive a 20% discount on all parts and any repair work, including diagnostics (Repair(s)) performed on your Equipment, compared to customers without an agreement. This discount does not apply to new equipment purchased from us or replacement of major system components.

5. This Agreement includes 2 maintenance visits per year of your Term for your Equipment (Tune-Up(s)) and priority scheduling, compared to customers without an agreement. Your Equipment must be performing its fundamental operation(s) in normal service for all points of the Tune-Up to be provided. The Tune-Up(s) include the following (only as applicable to your Plan and Equipment):

For Cooling Systems (only as applicable to your Equipment and as needed):

Clean: Condenser coil
Inspect/Monitor/Check: Safety controls; evaporator coil (visually)*; condensate drains*; voltage/amperage; metering device; secondary drain pans; capacitors; reversing valve on heat pump; electrical connections; temperature differences
Test: Starting and run capabilities; blower motor and fan assembly; controls; connections; switches; relays; transformers; super-heat and sub-cooling and compare with factory specifications (and record)
Adjust: Blower motor and fan assembly; controls; connections (including electrical); switches; relays; transformers; safety controls
Change: Filters, as quoted
Provide: Written reports and recommendations on parts and Repair(s)

For Heating Systems (only as applicable to your Equipment and as needed):

Clean: Condenser coil (if necessary); furnace trap; burner assembly; ignition and igniter assembly;
Inspect/Monitor/Check: Evaporator coil*; condensate drains*; safety controls; voltage/amperage; flue gas and gas pressure; capacitors; reversing valve on heat pump; electrical connections; temperature differences; carbon monoxide readings; gas leaks
Test: Starting and run capabilities; blower motor and fan assembly; controls; connections; switches; relays; transformers; super-heat and sub-cooling (compare and record with factory specifications for heat pump only);
Adjust: Burner assembly; blower motor and fan assembly; controls; connections (including electrical); switches; relays; transformers; safety controls
Change: Filters, as quoted
Provide: Written reports and recommendations on parts and Repair(s)

* removal and cleaning for these items is an extra charge and will be quoted at time of service.

6. Repairs and Tune-Up(s) will be performed during our regular business hours, 8:00 A.M. to 5:00 P.M., Monday through Friday, subject to closures for holidays. Emergency services (as determined within our sole discretion) outside of these hours may be provided at an additional charge. This Agreement includes no fees to you for overtime, after hours, or holiday Repairs.

7. This Agreement covers only the items listed in sections 4 and 5, above. It does not cover, as applicable to your Equipment and Plan:

a. Excluded Damages (see section 20), for example damages necessary to access the repair area; or
b. Material and labor for restoring duct work and air distribution systems such as plenums, ducts and grilles, and flue pipe; or
c. Electric work, zone dampers, or zone controls; or
d. Any work required because of negligence or misuse of equipment by you or anyone other than us; or
e. Because of fire, flood, acts of God, shortage of electrical water supply, sabotage or damage caused by freezing.

8. The price for this Agreement (Price) and how you pay is specified on the Customer Enrollment Form.

9. This Agreement begins on the start date listed on your Customer Enrollment Form (Start Date) and continues for 12 months (Term) unless you cancel this Agreement or fail to pay the Price.

10. Unless you tell us otherwise, your Agreement will automatically renew at the end of every Term at the then-current renewal price. We may change the price at renewal. We reserve the right to not offer this Agreement upon renewal.

11. Repairs performed under this Agreement are guaranteed: (1) against defects in workmanship for 1 year; and (2) against defects in materials for 1 year; or in accordance with any applicable manufacturer’s warranty. We disclaim any and all statutory or common law warranties (whether express or implied) other than as set forth in the previous sentence and any implied warranties that cannot be excluded under applicable law.

12. We reserve the right to reject this Agreement if, on inspection, your Equipment is found to be unsafe or in such condition that service would be unsatisfactory to either you or us. If at any point, in our sole discretion, your Equipment is not economically repairable, we will provide you with a quote for replacement of your Equipment. Until your Equipment has been replaced, no further Tune-Ups or Repairs for your Equipment will be provided to you under this Agreement.

13. You may cancel at any time by calling us at Fort Worth: 1-817-921-0229 or Dallas: 1-214-271-8800 or e-mailing us at service@Crawfordserv.com. If you cancel within 30 days of your Start Date, you will receive a full refund, less the cost of any Tune-Ups or Repairs provided. If you cancel more than 30 days after the Start Date, you will receive a pro rata refund, less the cost of any Tune-Ups or Repairs provided.

14. We may cancel this Agreement (a) for non-payment of the Price; or (b) for your fraud or misrepresentation of facts that are material to this Agreement or benefits provided under it; or (c) as otherwise permitted by this Agreement.

15. We reserve the right to refuse service under or cancel this Agreement should you threaten or be verbally or physically abusive or offensive towards us or any of our personnel. If you miss a payment of the Price, you will not be able to use this Agreement, including requesting Tune-Up(s), until payment is made.

16. If you consent to electronic delivery you can receive your Agreement and all related documents to the email address listed on your Customer Enrollment Form (Email Address). To update your Email Address or discontinue electronic delivery of your documents, you can call us at Fort Worth: 1-817-921-0229 or Dallas: 1-214-271-8800.

17. We are serious about the private nature of your personal data. Please read our Privacy Policy, a link to which can be found at the bottom of every page at www.crawford-services.com, carefully to fully understand how we collect, share, and protect personal data about you. You can also call us to request a copy.

18. You may transfer this Agreement to a purchaser of your home. Please contact us as soon as possible to discuss your options to transfer to such purchaser. You may not transfer this Agreement to a different Address.

19. We may assign this Agreement, in whole or in part, at any time without prior notice to you. We may change this Agreement (including the Price or to charge an additional fee) and delegate any of our obligations at our sole discretion and without your consent provided we give you 30 days’ prior written notice of the changes. The changes will become effective 30 days after we send you the notice. If you do not like the changes, you may cancel this Agreement.

20. To the fullest extent permitted by applicable law, (1) you agree that we and our owners, successors, affiliates, technicians and their officers, directors, managers, employees, affiliates, agents, contractors or similar parties acting on behalf of us shall not be liable to you or anyone else for: (a) any actual losses or direct damages that exceed the amount you paid for the work under this Agreement relating to any repairs performed by us or on behalf of us or services provided under this Agreement giving rise to such loss or damage; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, damages based on anticipated or lost profits, wages, or revenue, or damages based on diminution in value or a multiple of earnings, including those caused by any fault, failure, delay or defect in providing any repairs performed by us or on behalf of us or services provided under this Agreement, regardless of whether such damages were foreseeable and whether or not we or anyone acting on behalf of us have been advised of the possibility of such damages; or (c) damage, interior or exterior, of the property of furnishings caused by condensate line back up or by high pressure blockage clearing that may result in condensate line deterioration, or any compromise of the condensate line (the damages listed in clauses (a), (b) and (c), collectively the “Excluded Damages”); and (2) these limitations and waivers shall apply to all claims and all liabilities and shall survive the cancellation or expiration of this Agreement. You may have other rights that vary from state to state.

21. YOU AND WE AGREE TO RESOLVE DISPUTES BY BINDING ARBITRATION as follows:
A. ANY DISPUTE THAT ARISES OUT OF OR RELATES TO THIS AGREEMENT OR FROM ANY OTHER AGREEMENT BETWEEN US, OR SERVICES OR BENEFITS YOU RECEIVE OR CLAIM TO BE OWED FROM US, WILL BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS. This arbitration agreement applies to disputes no matter when they arose, including claims that arose before you and we entered into this Agreement. This arbitration agreement also applies to disputes involving our officers, directors, managers, employees, agents, affiliates, insurers, technicians, owners, successors or assigns. In addition, this arbitration agreement covers any claims or causes of action against us or any and all HomeServe USA Corp. group affiliates (collectively, HomeServe) that you may assign or subrogate to an insurer. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules. The Federal Arbitration Act applies. Unless you and we agree otherwise, any arbitration hearings will take place in the county where your home is located.
B. Any party bringing a claim may choose to bring an individual action in small claims court instead of arbitration, so long as the claim is pursued on an individual rather than a class-wide basis.
C. THIS ARBITRATION AGREEMENT DOES NOT PERMIT CLASS ACTIONS AND CLASS ARBITRATIONS. By entering into this Agreement, all parties are waiving their respective rights to a trial by jury or to participate in a class or representative action. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. You may bring a claim only on your own behalf and cannot seek relief that would affect other parties.
D. We will pay any filing fee, administration, service or case management fee, and arbitrator fee that the AAA charges you for arbitration of the dispute.
E. BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO PROCEED IN COURT.
F. IF FOR ANY REASON A CLAIM OR DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY. This jury trial waiver also applies to claims asserted against any of our officers, directors, managers, employees, agents, affiliates, insurers, technicians, owners, successors or assigns.

22. Should any of these terms and conditions conflict with the laws of your state they shall be considered amended to comply with those laws.

Crawford Services, Inc., License Nos: M11421 & TACLA #84308C

Terms of Service – Plumbing Membership

1. These Terms of Service, along with the Customer Enrollment Form, constitute the plan holder’s (you, your), your entire Plumbing Membership (Agreement) with Crawford Services, Inc. (we, us, our). If you have any questions, please contact us at Fort Worth: 1-817-921-0229 or Dallas: 1-214-271-8800.

3. This Agreement covers only the equipment (Equipment) and plan type (Plan) listed on the Customer Enrollment Form at the Address.

4. You will receive a 20% discount on all parts and any repair work (Repair(s)) performed on your Equipment, compared to customers without an agreement.

5. This Agreement includes 1 maintenance visit per year of the Term for your Equipment (Tune-Up) and priority scheduling, compared to customers without an agreement. Your Equipment must be performing its fundamental operation(s) in normal service for all points of the Tune-Up to be provided. The Tune-Up includes the following (only as applicable to your Equipment): Dye testing of water closets for leaks; Check household water pressure; Placement of valve guides and shut offs; A maintenance snaking of 1 of the tub/shower drains; Visual inspection of all exposed plumbing; Check drain flow; Check water heater operation; Check sump pump operation; Check household faucets for leaks.

7. This Agreement covers only the items listed in sections 4 and 5, above. It does not cover Excluded Damages (see section 20), for example damages necessary to access the repair area.

8. The price for this Agreement (Price) and how you pay is specified on the Customer Enrollment Form.

9. This Agreement begins on the start date listed on your Customer Enrollment Form (Start Date) and continues for 12 months (Term) unless you cancel this Agreement or fail to pay the Price.

12. We reserve the right to reject this Agreement if, on inspection, your Equipment is found to be unsafe or in such condition that service would be unsatisfactory to either you or us. If at any point, in our sole discretion, your Equipment is not economically repairable, we will provide you with a quote for replacement of your Equipment. Until your Equipment has been replaced, no further Tune-Up or Repairs for your Equipment will be provided to you under this Agreement.

20. To the fullest extent permitted by applicable law, (1) you agree that we and our owners, successors, affiliates, technicians and their officers, directors, managers, employees, affiliates, agents, contractors or similar parties acting on behalf of us shall not be liable to you or anyone else for: (a) any actual losses or direct damages that exceed the amount you paid for the work under this Agreement relating to any repairs performed by us or on behalf of us or services provided under this Agreement giving rise to such loss or damage; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, damages based on anticipated or lost profits, wages, or revenue, or damages based on diminution in value or a multiple of earnings, including those caused by any fault, failure, delay or defect in providing any repairs performed by us or on behalf of us or services provided under this Agreement, regardless of whether such damages were foreseeable and whether or not we or anyone acting on behalf of us have been advised of the possibility of such damages (the damages listed in clauses (a) and (b), collectively the “Excluded Damages”); and (2) these limitations and waivers shall apply to all claims and all liabilities and shall survive the cancellation or expiration of this Agreement. You may have other rights that vary from state to state.

21. YOU AND WE AGREE TO RESOLVE DISPUTES BY BINDING ARBITRATION as follows:
A. ANY DISPUTE THAT ARISES OUT OF OR RELATES TO THIS AGREEMENT OR FROM ANY OTHER AGREEMENT BETWEEN US, OR SERVICES OR BENEFITS YOU RECEIVE OR CLAIM TO BE OWED FROM US, WILL BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS. This arbitration agreement applies to disputes no matter when they arose, including claims that arose before you and we entered into this Agreement. This arbitration agreement also applies to disputes involving our officers, directors, managers, employees, agents, affiliates, insurers, technicians, owners, successors or assigns. In addition, this arbitration agreement covers any claims or causes of action against us or any and all HomeServe USA Corp. group affiliates (collectively, HomeServe) that you may assign or subrogate to an insurer. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules. The Federal Arbitration Act applies. Unless you and we agree otherwise, any arbitration hearings will take place in the county where your home is located.
B. Any party bringing a claim may choose to bring an individual action in small claims court instead of arbitration, so long as the claim is pursued on an individual rather than a class-wide basis.
C. THIS ARBITRATION AGREEMENT DOES NOT PERMIT CLASS ACTIONS AND CLASS ARBITRATIONS. By entering into this Agreement, all parties are waiving their respective rights to a trial by jury or to participate in a class or representative action. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. You may bring a claim only on your own behalf and cannot seek relief that would affect other parties.
D. We will pay any filing fee, administration, service or case management fee, and arbitrator fee that the AAA charges you for arbitration of the dispute.
E. BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO PROCEED IN COURT.
F. IF FOR ANY REASON A CLAIM OR DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY. This jury trial waiver also applies to claims asserted against any of our officers, directors, managers, employees, agents, affiliates, insurers, technicians, owners, successors or assigns.

22. Should any of these terms and conditions conflict with the laws of your state they shall be considered amended to comply with those laws.

Crawford Services, Inc., License Nos: M11421 & TACLA #84308C

CALL NOW

SCHEDULE